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CUSTOMER SERVICE

 
 
I want to make sure that every transaction made with me is a wonderful experience!   Please take the time to review the information below:
 
Security
 
Your security and privacy is very important to me.  None of your information will be shared with a third party without your permission.  All of your payment information is processed and protected through Paypal, the most secure check out system available.
 
Payment Policy
 
I accept payment via American Express, Discover, Visa and Master Card.  For your convenience, I can also accept credit card numbers directly over the phone.  Although I prefer that you use a credit card, I will accept checks and money orders.  All personal and business checks must have an imprinted name and be drawn on a bank in the USA and be written in US funds.  Cashier's checks or US Government Postal money orders are another option.  Checks will need to clear the bank before merchandise will be shipped out.  This process can take up to 10 days.  ***Please be sure to print a copy of your checkout invoice and send it along with your check payment for reference.
 
Redeeming Gift Certificates
 
When redeeming a Vintage Connections Jewelry gift certificate, please type your gift certificate number where the shopping cart requests your "Promo Code".
 
Return Policy
 
I hope that you will be thrilled when you open your package from VCJ!  But, if you're not, please contact me by email or phone within 7 days of delivery for a merchandise credit or exchange.  (Custom designed items are not returnable).  Once you have contacted me, you must ship the item back within 3 days.
 
The item must be returned via the original carrier and be received by me in the same condition as when it was shipped.  The original VCJ tag should be included along with a note explaining your return.  I recommend that you use delivery tracking and get a delivery receipt.  It is your responsibility to pay for the shipping and any insurance or tracking that is purchased.
 
Repairs
 
Many of the vintage items incorporated in each design are well-loved and may have a scratch, a ding or other wear.  Rarely are they perfect!  I believe that there is a special beauty in imperfections and that they add a charm and patina that cannot be applied any other way.  This is considered normal wear and tear.  However, excessive amounts of perfumes body oils, hair spray or any toxins are not recommended as these may cause your jewelry to go beyond what is considered beautiful!  Getting the item wet may cause rusting on components made of steel (as with steel cut buckles) or cause peeling on (as with faux pearls, etc.)color loss or lustre (as with textiles, etc.) so you will want to avoid this or dry asap.  It would be impossible to fix, repair or replace items that deteriorate because of these circumstances.
 
If your jewelry is in need of repair due to other reasons, I would be happy to take a look at it to see if it is fixable.  I will let you know of any repair costs before and work is done.  Please allow a reasonable amount of time for repairs.  You must wrap your item securely and ship in a padded cantainer.  I recommend that you insure your package and/or at the very least, use delivery confirmation.  I cannot be responsible for items that are lost or damaged in transit.
 
Shipping
 
Your satisfaction is very important to me so I pack each purchase myself!  Items are shipped via USPS and charges reflect the shipping, handling and packing costs to process your order and deliver it to you.
 
Charges are as follows:
 
For purchases between $0.01 and $300.00 the shipping amount is $5.99
                                      $300.01 and $600.00-------------------------   8.99
                                      $600.01 and $900.00------------------------- 11.99
                                      $900.01 and $1,200.00------------------------14.99
 
 
 
 
 
 
 
Copyright
 
All content included on this site, such as text, graphics, logos, jewelry designs and images are the exclusive property of vcjdesigns.com or its contents suppliers and is protected by United States and international copyright laws.  Unauthorized reproductions of jewelry designs and/or use of said items is strictly prohibited.  The compilation of all content on this site is the exclusive property of vcjdesigns.com and is protected by U.S. and international copyright laws.
 
Inaccuracy Disclaimer
 
From time to time there may be information on my website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability.  Vintage Connections Jewelry reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time.